Privacy Policy for DC Flooring Worx
Effective date: [17/06/2025]

1. Who we are

DC Flooring Worx (“we”, “our”, or “us”) is a flooring supply and installation business based in the UK. We are committed to protecting your privacy and handling your personal data responsibly.

2. What information we collect

We may collect and process the following personal data:

  • Name

  • Address

  • Phone number

  • Email address

  • Job details (property address, measurements, product requirements)

  • Payment details (only as needed for payment processing — we do not store card details)

If you use our website, we may also collect:

  • IP address

  • Browser type and version

  • Usage data collected through Google Analytics

  • Cookies (see section 7)

3. How we use your data

We use your personal data for:

  • Responding to enquiries and providing quotes

  • Fulfilling and managing contracts

  • Managing payments and invoicing

  • Communicating with you about your project

  • Managing appointments, deliveries, and installations

  • Maintaining customer records

  • With your permission, using project photos for portfolio/marketing purposes

4. Lawful basis for processing

We process your data under one or more of the following lawful bases:

  • To perform a contract with you (flooring installation work)

  • To comply with legal obligations (invoicing, tax records)

  • With your consent (for marketing, photos, or future contact)

5. How we store your data

We store your data securely in:

  • Password-protected digital systems (email, documents)

We do not use cloud-based accounting or CRM systems at this time.
We take reasonable steps to protect personal data from loss, misuse, or unauthorised access.

6. Sharing your data

We do not sell your data to third parties.
We may share limited personal data with:

  • Delivery companies (if required for flooring deliveries)

  • Subcontractors working on your project

  • Accountants or HMRC (for legal/tax purposes)

Any third parties used are required to respect your data privacy.

7. Cookies

Our website uses cookies, including those from Google Analytics, to improve your experience and help us understand how visitors use our site. You can adjust your browser settings to block cookies if preferred.

8. Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to or restrict how we process your data

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at: info@dcflooringworx.com

9. Retention

We keep customer records for a minimum of 6 years to comply with UK tax and legal obligations.

10. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

DC Flooring Worx
Email: info@dcflooringworx.com