Effective Date: 17/06/2025
Business Name: DC Flooring Worx
Email: info@dcflooringworx.com

1. Services Offered

We supply and install a range of flooring types, including laminate, hardwood, engineered wood, and herringbone.

Removal of existing flooring can be included as part of the job — this will be reflected in the agreed quote.

Customers may provide their own flooring materials; in such cases, a labour-only price will be confirmed in advance.

We also offer supply-only options (materials without installation) upon request.

 

2. Pricing & Payment Terms

All quotes are valid for 90 days from the date of issue.

A deposit of 50% is required before any work can commence.

The remaining balance is payable upon completion of the work.

Preferred method of payment is via bank transfer (BACS).

We do not charge late payment fees; however, full payment must be made upon completion of the job.

 

3. Installation & Site Conditions

Standard working hours are 8:00 AM to 5:00 PM, Monday to Friday.

Evening or weekend work may be arranged at no additional charge, subject to availability.

Customers are expected to clear rooms of furniture before installation begins.

For large or immovable items, please notify us in advance — we are happy to assist where possible.

If furniture needs to be moved by us, this will be discussed and agreed prior to the job starting, including any applicable charges.

Should any unforeseen subfloor issues be discovered during installation, we will inform the customer immediately before proceeding.

Removal and disposal of old flooring and installation waste is included in the job quote.

No special parking arrangements are necessary, provided reasonable access is available near the property.

While we take every precaution to prevent damage, we cannot accept liability for accidental damage to furniture, walls, or decorations.

 

4. Warranty & Liability

We provide a 3-month workmanship warranty on all installations.

Manufacturer warranties for products are passed directly to the customer. Any product-related concerns will be directed to the supplier.

Warranty exclusions include, but are not limited to:

  • Improper maintenance or misuse
  • General wear and tear (e.g., scratches, scuffs, fading)
  • Accidental damage (e.g., flooding, dropped items)
  • Modifications by third parties
  • Environmental factors (moisture, humidity, temperature changes)
  • Subfloor issues not addressed prior to installation
  • Chemical damage
  • Post-installation alterations
  • Discolouration due to sunlight exposure
  • Commercial or non-residential use (unless pre-agreed in writing)
  • Structural movement of the building
  • Failure to comply with manufacturer care instructions

We do not include a Force Majeure clause.

All work is carried out exclusively by DC Flooring Worx — we do not use subcontractors.

 

5. Cancellations & Rescheduling

Customers may cancel without forfeiting their deposit if a minimum of 7 days’ notice is provided before the scheduled start date.

If we need to reschedule due to illness, supply chain delays, or other unforeseen circumstances, we will contact the customer by phone or email with at least 48 hours’ notice.

 

6. Insurance

We hold Public Liability Insurance with coverage up to £2 million.

We also maintain insurance for our van and tools.

 

7. GDPR & Customer Data

We collect essential customer information, including name, address, phone number, and email.

Data is securely stored both in physical records and on a password-protected laptop.

We do not share customer data with third parties.

Customers may contact us at any time to enquire about the use or storage of their personal data.

 

8. Complaints & Disputes

Complaints may be submitted via email or telephone.

At present, no formal complaints procedure or guaranteed response timeframe is in place.

We are not currently affiliated with any trade associations (e.g., Checkatrade, TrustMark, Which? Trusted Trader).